Frequently Asked Questions

Do you offer free shipping?

Yes! We offer FREE shipping for all domestic orders over $100. Orders will be shipped via USPS Priority Mail. While we do not include insurance with free shipments, you may request insurance by adding a comment on your order or contacting us.

Do you ship internationally?

Yes, we ship internationally to most countries. If you have questions or concerns about shipping to your country, please contact us. Note that we can only answer inquiries in English at this time. International customers are responsible for all duties, taxes, and clearance fees associated with international shipping. Afghan Gems cannot predict these fees and is not responsible for paying them.

How long does it take to process my order?

We aim to process orders within 24 hours of receipt. However, delays may occur during busy periods or holiday closures. If your order is urgent, please contact us to discuss it.

There is something wrong with my order. What should I do?

Upon receiving your order, please inspect it thoroughly. If you find any issues, contact us immediately, and we will work to resolve the problem.

What is your return policy?

If you are dissatisfied with your purchase, you may return it within 10 days of receipt for an exchange. Please note that we do not offer refunds. Items must be in their original condition. For returns, package all items carefully. Afghan Gems is not responsible for items lost or damaged during return shipping, so we recommend adding delivery confirmation and/or insurance.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, and Discover) as well as PayPal. We do not accept personal or cashier’s checks for website orders.

Will my beads and findings tarnish?

All our metal beads and findings are tarnish resistant.

What is your minimum order?

We do not have minimum order requirements for retail or wholesale customers. However, if you spend $100 (retail or wholesale) and are shipping to a U.S. address, we offer free USPS Priority Mail shipping.

Can I visit your showroom?

Yes! We welcome visitors and encourage anyone in the Sacramento area to come and see our products in person. While appointments are not necessary, we recommend calling ahead to let us know you’re coming.

I saw a finding on your website, but I want it in a different finish or size. Can you order it for me?

Send us an email describing what you’re looking for. If the item is a popular choice, we may consider offering it in different finishes or sizes. If not, we may be able to place a special order for you, though a minimum purchase may apply. We will respond to your request and let you know what can be done.

I bought something from you a year ago, but the price has changed. Can I get it at the original price?

Prices for items on our website, in our showroom, and at Gem shows are subject to change without notice. We strive to maintain consistent pricing but cannot always anticipate vendor price adjustments. We work hard to provide the best quality at the best price.

I bought some amazing beads at a Gem show, but I didn’t see them on your website. Can I get more?

Send us a picture of the beads, necklaces, or jewelry you would like to reorder. While we cannot always guarantee availability of specific items from Gem shows or our office, we will do our best to offer something similar. Some items may be unavailable, but we will work to find a close match.